FAQs

 Q: Do you buy items from the public?

A: While we very much appreciate that you've considered our shop, we do not purchase items directly from the public. Each item is curated and select for the store by the owner. 

 

Q: How do I browse current inventory for sale? 

A: We are slowly transitioning our merchandise from IG to our website for purchase under the 'Products' tab.

Most of our inventory is made available on our Instagram. We were born on Instagram and continue to primarily sell through that channel at this time.

Click in the "Shop Smalls" or "Shop Bigs" Highlight on our Instagram: @reframedvintage to browse all current inventory.

 

 Q: I see something I want to buy on your Instagram but not on your website. How do I purchase?

A: Comment on a post or Direct Message (DM) “SOLD" on the item you see. We will walk you through the checkout process via Venmo from there and answer any questions you may have.

 

Q: How do I pick up an item?

A: There are 3 options: pick up at our location in Brea, CA, arrange for local delivery at your cost, or shipping - if the item is eligible for shipping. 

 

Q: What can be shipped? 

A: Shipping is available in all 50 states for small items/housewares at the cost of the buyer via USPS or UPS. Items on our website that are eligible for shipping will be evident at check out. Furniture or larger items may be locally delivered or delivered in the Southwest region. Please visit our Shipping Policy and Contact us for more information. 

 

Q: When are my items shipped? 

A: All shipping orders are prepared 1-2x week.

 

Q: How long are items held if I want to pick up in person?

A: Items are held for free for one week, after one week a hold fee of 10% of the item's sale price or $5 (whichever is greater) is applied. Any items that exceed 30 days will be resold and no refund will be issued.